Returns & Refunds

Our 30 day guarantee:

Need to return an item? We accept eligible returns within 30 days of the dispatch date.

Return Options:

Return your eligible item for a full refund to the original payment method, credit note, or exchange. If you have received a potential faulty item please ensure to include as much information as possible, as well as images of the potential fault. 

In the rare occasion you receive the wrong product please contact our online team - 

online@evansshoes.com.au

How to lodge an online return:

Visit our returns portal here

• Enter your order number and the email address used when placing the order
• Select the item/s you would like to return and follow the instructions
• Once your request is approved, you will receive an email with the shipping guidelines

Items eligible for a full refund:

• Items purchased at full price
• Item is unworn 
• Item remains in original packaging
• Item deemed faulty by the supplier

Sale items qualify for exchanges or credit notes, but not refunds. 

You handle the shipping cost for an exchange 

Final Sale items do not qualify for refunds, credit notes or exchanges. 

If you believe your item is faulty - Please follow the appropriate instructions on our return portal

Final sale items:

• Anything marked with ‘Final Sale’
• Socks
• Jewellery
• Any open polishes / spray

Faulty Items:

If you have received a potentially faulty item, Please note this process may take up to 2 weeks, as some brands may choose to repair your item rather than replace it. . 

For more information please contact our online team - online@evansshoes.com.au

Shipping costs:

For Faulty items, we cover return shipping. For returns you will handle shipping costs. For exchanges you handle the cost of shipping posted back to Evans Shoes.

Please note once your return label has been generated, you have 7 business days to take your parcel to an authorized drop-off location and ship.

Refund Payment:

Eligible requests for refunds will only be processed to the original payment method. If a refund to the original payment method is not possible, we will issue a credit note instead.

Please allow 1-3 business days for the refund to be processed, once approved.

Returning a gift:

Refunds for gifts will be processed to the original purchaser's account.

Our 30 day guarantee:

Need to return an item? We accept eligible returns within 30 days of the purchase date.

How to return in-store purchases:

• Provide proof of purchase 
• Return within 30 days
• Item is unworn 
• Item remains in original packaging

Items eligible for a full refund:

• Purchased at full price 
• Items deemed faulty by the supplier

Items eligible for a Store Credit or Exchange:

• Purchased at full price 
• Purchased at less than 50% off full RRP
• Items deemed faulty by the supplier

Final Sale Items:

• Anything purchased at 50% off or more 
• Socks
• Jewellery
• Any open polishes / spray

Items purchased when marked as ‘Final Sale’ are not eligible for a refund, store credit or exchange unless deemed faulty by the supplier.

Faulty Items:

If you have received a potentially faulty item, please take the item to a store for one of our staff members to begin processing. Please note this process may take up to 2 weeks, as some brands may choose to repair your item rather than replace it. 

For more information please contact our online team - online@evansshoes.com.au

Refund Payment:

Eligible requests for refunds will only be processed to the original payment method. If a refund to the original payment method is not possible, we will issue a gift card instead.

Please allow 1-3 business days for the refund to be processed, once approved.

Returning a gift in-store:

Refunds for gifts will be processed to the original purchaser's account.

If you need to return an online purchase, our stores can help facilitate the process. Simply use our store as a drop off point, instead of sending in the post.

If you wish to return your online order in-store, the following steps must be completed:

• Lodge a return request through our portal 
• Wait for your request to be approved
• Show the in-store staff member your RMA number & proof of purchase (order number/ confirmation email)

Failure to comply with the above criteria will result in your return being declined.

Our staff member will then organise with our online team to process your refund, credit note or exchange. 

Please allow 1-3 business days for the refund to be processed, once approved.